Guarantee of Satisfaction

Iain Stephens Floral Design guarantees the freshness, flower quality and value of every order. Each Interflora arrangement delivered is created by a professional Interflora florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Complaints must be made within 48 hours of delivery to us or the New Zealand florist who delivered the order. Special delivery conditions apply to hospitals, hotels, ships, airports, funeral homes, crematoriums and cemeteries.

Cancellation Policy

Should you wish to cancel your order we require 48 hours notice. A full refund can be given.

Unforeseen Circumstances

In the event of unpredictable circumstances such as a natural disaster, pandemic or other happenings of that nature we cannot give a refund for our product if there is a sudden cancelation because we are dealing with fresh flowers which are perishable goods therefore if they are not used then they must be thrown away.

Refund Policy

If your order is not delivered to your satisfaction then we will either arrange a re-delivery of your order to the recipient or provide you with a 100% refund of your order. The refund policy applies to both order deliveries in New Zealand and International deliveries overseas.


Throughout New Zealand seasonal and regional conditions may affect the supply and cost of flowers and foliages. In these circumstances we reserve the right to make appropriate substitutions whilst maintaining the value of your order.


Where possible the particular container or basket shown will be supplied. Should these not be available alternative containers of a similar value and style will be substituted.

Price and Value


Rural deliveries may incur extra delivery charges and if applicable you will be notified before your order is accepted. Some remote areas of New Zealand require up to 48 hours for deliveries. Rural deliveries cannot be guaranteed on Saturdays.